Refund policy

Refund & Return Policy

Last updated: October 19, 2026

This section applies to orders placed as a consumer in the United Kingdom with Zoomly LLC, 800 N King Street, Suite 304-2367, Wilmington, DE 19801, United States. Nothing in this policy affects your statutory rights.

You can return a product in two ways: using your legal right to cancel within 14 days, or using our more generous 60-day returns policy. You choose which one to use.

1. Your legal right to cancel (14 days)

Under the Consumer Contracts Regulations 2013 you may cancel your order within 14 days without giving any reason. The cancellation period ends 14 days after the day you, or someone you nominate, take physical possession of the goods. If your order is delivered in several parcels, it ends 14 days after you receive the last one.

How to cancel: tell us clearly before the cancellation period ends, by email to support@zoomly.us or by post to the address above, and include your order number. You may use the model cancellation form below, but you do not have to. We will acknowledge your cancellation.

Sending the item back: please return the goods within 14 days of telling us you are cancelling. You pay the direct cost of returning the goods; we do not currently provide free return labels. We recommend a tracked service.

Your refund: we will refund everything you paid, including the standard delivery charge, within 14 days of receiving the goods back or of you providing evidence that you have sent them, whichever is earlier. We use the same payment method you used, and you will not be charged a fee for the refund. If you chose a more expensive delivery option than our standard delivery, we do not have to refund the difference.

Trying the product: you may unpack and examine the product as you would in a shop, including connecting it and switching it on. If the product's value is reduced because you handled it more than was necessary to establish its nature, characteristics and functioning, we may deduct that loss in value from your refund and we will explain the deduction. An opened box on its own is not a reason to refuse a cancellation.

The right to cancel does not apply to sealed audio, video or software products once unsealed after delivery, to goods made to your specifications, or to digital content you agreed to receive within the cancellation period after acknowledging that you lose the right to cancel.

2. Our 60-day returns policy

In addition to your legal rights, you may return a product up to 60 days after delivery provided the product is complete, in the same condition and in its original packaging, you have proof of purchase, and you request the return in advance via support@zoomly.us so we can send you instructions. Return shipping is at your cost. If a return does not meet these conditions, your statutory rights still apply in full.

3. Faulty, damaged or incomplete goods

Under the Consumer Rights Act 2015, goods must be as described, fit for purpose and of satisfactory quality. If they are not, you are entitled to a remedy: within 30 days of delivery you can reject the goods for a full refund; after that you can ask for a repair or replacement, and if that is not possible or does not work, a price reduction or refund. This is separate from the manufacturer's warranty.

Please tell us as soon as reasonably possible at support@zoomly.us, with your order number, a short description and clear photos or a video. Where goods are faulty or damaged, we cover the return costs.

4. Exchanges

We do not offer direct exchanges. If you would like a different product, request a return and place a new order; we refund the first order as described on this page.

5. Cancelling before shipment

You can cancel free of charge at any time before your order ships by emailing support@zoomly.us. Once it has shipped, please use your right to cancel or our returns policy.

6. Model cancellation form

Complete and return this form only if you wish to cancel the contract. You may copy it into an email.

To: Zoomly LLC, 800 N King Street, Suite 304-2367, Wilmington, DE 19801, United States – support@zoomly.us

I/We (*) hereby give notice that I/We (*) cancel my/our (*) contract of sale of the following goods (*):
Ordered on (*) / received on (*):
Order number:
Name of consumer(s):
Address of consumer(s):
Signature of consumer(s) (only if this form is notified on paper):
Date:

(*) Delete as appropriate.

7. Questions or complaints

Email support@zoomly.us or write to Zoomly LLC at the address above. If we cannot resolve your complaint, you can get free advice from Citizens Advice (citizensadvice.org.uk).